TLDR: Hostinger’s AI chat assistant, Kodee, has been significantly upgraded to not only answer questions but also perform direct actions for clients, leading to over €9 million in annual operational savings. Kodee now fully solves 75% of client conversations and has dramatically reduced average response times to 9 seconds.
Hostinger, a rapidly expanding global hosting company, has announced a significant advancement in its client support operations through its AI chat assistant, Kodee. The enhanced AI agent is now capable of performing direct actions for clients, moving beyond simple question-answering, and has resulted in substantial operational savings exceeding €9 million annually. This translates to over €750,000 in monthly savings.
Since 2024, Kodee has evolved from a tool providing quick answers to a hands-on AI agent that can manage complex tasks such as website migration, speed optimization, and server security. This eliminates the need for clients to navigate menus or possess technical knowledge; they simply inform Kodee of their needs, and the AI executes the task.
Giedrius Zakaitis, Chief Product and Technology Officer at Hostinger, stated, “We started rolling out Kodee’s action features just a few months ago, and it can already perform over 350 actions for clients – from finding and registering domains to writing blog posts and even managing WooCommerce products.” He further highlighted the impressive results: “In August alone, Kodee had 750,000 conversations and fully solved 75% without human help – up from 50% at the start of 2025. When Kodee takes action, both the resolution rate and customer satisfaction are about 4% higher, compared to chats where it only gives information.”
Kodee’s ability to take direct action addresses three major challenges in client support. Firstly, it provides faster assistance. Hostinger aims for a response time of under 2 minutes for every client. While human specialists achieve this for 70% of inquiries, Kodee can handle an unlimited number of conversations simultaneously and responds in mere seconds. The average time for a client to receive help has plummeted to just 9 seconds, a significant improvement from 28 seconds a year ago, leading to 93% of all support inquiries being resolved within 2 minutes.
Secondly, Kodee contributes to substantial cost savings and resource optimization. If Hostinger were to rely solely on human specialists to manage the current volume of requests, it would require an additional 700–800 employees. Instead, a dedicated team of 14 people supports and refines Kodee. The AI agent’s operations in August alone saved the company over €750,000.
Zakaitis shared an anecdote illustrating Kodee’s advanced capabilities: “Kodee still surprises us. One client pasted a website verification code for Google – no explanation at all – and Kodee immediately figured out it needed to add a DNS record. The client approved, Kodee handled it, and that was it.”
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Finally, Kodee enables Hostinger to manage growth without a proportional increase in hiring. The volume of client questions has more than doubled in the past four years, with nearly as many inquiries received in the first eight months of this year as in all of 2024. This surge is attributed to Hostinger’s expanding customer base, now exceeding 4 million, and clients increasingly utilizing Kodee’s advanced features. Concurrently, the number of Customer Success specialists has decreased by 20% this year, now standing at 312. Hostinger emphasizes that “No one lost their job to AI,” indicating a shift in roles rather than job displacement.
