TLDR: EXL, a global data and AI company, has announced the availability of its Code Harbor™ and Smart Agent Assist™ AI solutions on the AWS Marketplace. These offerings are designed to streamline code migration and revolutionize customer service operations, providing businesses with efficient, scalable, and compliant AI-powered tools.
NEW YORK – EXL (NASDAQ: EXLS), a leading global data and AI company, has officially launched its innovative AI agent solutions, Code Harbor™ and Smart Agent Assist™, on the new AI Agents and Tools category of AWS Marketplace. This strategic move, announced on July 16, 2025, empowers customers to effortlessly discover, procure, and deploy EXL’s cutting-edge AI-powered solutions directly through their existing AWS accounts, thereby significantly accelerating their agentic AI integration initiatives.
The integration into AWS Marketplace is set to simplify the traditionally complex enterprise software sales cycle, offering customers improved visibility and control over licensing and payments. Anand “Andy” Logani, executive vice president and chief data and AI officer at EXL, stated, “By offering Code Harbor and Smart Agent Assist in AWS Marketplace, we’re providing customers with a highly scalable, efficient and compliant way to embed EXL’s agentic AI solutions into their workflows.” He further highlighted the real-world value, noting that customers across various industries are already leveraging these capabilities to enhance workflows, reduce costs, and deliver superior customer experiences.
EXL Code Harbor™ is engineered to revolutionize the code migration process. This solution orchestrates multiple specialized AI agents, including those for code comprehension, data cleaning, data lineage, code conversion, and code validation. According to EXL’s internal studies, Code Harbor™ delivers substantial efficiency gains, reducing code migration time by an average of 35% compared to manual migrations. Furthermore, it decreases code compute time and memory usage by approximately 25% and achieves a 10% reduction in query plans, leading to accelerated delivery, reduced costs, and enhanced accuracy in migration projects.
EXL Smart Agent Assist™ is designed to transform customer service operations. It enhances agent productivity and customer satisfaction by orchestrating multiple intent recognition AI agents with real-time conversational insights, automated call summaries, and smart audits. This enables customer service centers to provide personalized and efficient experiences, significantly improving first call resolution rates. The solution typically reduces contact center agent handling time by 12-15% and decreases overall service costs by about 20%.
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These solutions are poised to benefit a wide array of industries, including insurance, banking and finance, healthcare, and retail. EXL, with its robust financial position and approximately 60,000 employees across six continents, continues to demonstrate its commitment to AI innovation, providing scalable and impactful solutions that drive operational excellence and foster digital transformation for its global clientele.
