TLDR: Dyna.Ai has announced its participation in the Hong Kong Monetary Authority (HKMA)’s GenAI Sandbox Program, in collaboration with Cyberport. Selected among 20 banks and 14 technology providers, Dyna.Ai will focus on enhancing customer engagement in financial services through its Voice Agents, leveraging deep learning and generative AI for improved fraud detection and more natural customer experiences. This initiative marks a significant step in the program’s second phase, which emphasizes the safety, reliability, and practical application of AI.
SINGAPORE – October 17, 2025 – Dyna.Ai today confirmed its role as a technology partner in the Hong Kong Monetary Authority (HKMA)’s GenAI Sandbox Program. This program, launched in 2024 in partnership with Cyberport, has recently shortlisted 20 banks and 14 technology providers, including prominent institutions like Bank of China Limited and Hongkong and Shanghai Banking Corporation Limited, from over 60 initial proposals for its second phase.
The second phase of the GenAI Sandbox is set to transition from initial exploration to a concentrated focus on the safety, reliability, and practical implementation of artificial intelligence within the financial services sector. Dyna.Ai’s contribution to this phase centers on its innovative Voice Agents, which aim to revolutionize real-time customer engagement for financial institutions.
As part of its submission, Dyna.Ai demonstrated how its Voice Agents utilize deep learning and generative AI to significantly enhance fraud detection capabilities. Beyond security, the technology is designed to foster more natural, context-aware, and empathetic customer interactions, thereby redefining the overall customer experience.
This participation also signifies a key milestone for Dyna.Ai’s expansion in the region. The company recently appointed Elsie Leung as its Head for Hong Kong, a strategic move to bolster its local presence and cultivate new partnerships.
Elsie Leung expressed her enthusiasm, stating, “It’s an honour for Dyna.Ai’s solutions to be selected for the second phase of the GenAI Sandbox program. Having recently joined Dyna.Ai to lead local growth, I’m thrilled to see our technology recognised by HKMA and Cyberport for its relevant and meaningful impact. This reaffirms what we stand for – innovation that creates real-world value. We believe AI should be an enabler, and our focus is to help financial institutions apply it meaningfully, responsibly, and at scale.”
Dyna.Ai’s Voice Agent technology is underpinned by its proprietary voice conversation stack, which integrates advanced Automatic Speech Recognition (ASR), Text-to-Speech (TTS), multi-turn dialogue management, robust compliance checks, and low-latency operations. The system is engineered to support multiple languages, including English, Mandarin, Cantonese, and various regional accents, delivering responses with exceptional speed.
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Dyna.Ai positions itself as a leader in AI solutions, with expertise spanning state-of-the-art AI models, sophisticated algorithms, AI-human interaction technologies, and big data analytics. The company is dedicated to providing industry-specific AI solutions for the financial sector and beyond, with a mission to improve marketing, risk management, customer and employee experiences, and ultimately drive enterprise productivity and efficiency.
