TLDR: DerbySoft, a leader in travel technology, has launched its AI Voice Agent, an innovative solution designed to automate high-volume, repetitive outbound calls to travel properties. This aims to significantly streamline operations and reduce manual intervention in the business travel sector.
Dallas, Texas – July 21, 2025 – DerbySoft, a prominent global travel technology company, today announced the official launch of its groundbreaking AI Voice Agent. This new solution is poised to transform how travel companies manage their operations by automating high-volume, repetitive outbound calls to properties, thereby enhancing efficiency and reducing friction within the industry.
The introduction of the AI Voice Agent addresses a critical pain point in the business travel sector, where a significant portion—30% or more—of global accommodation bookings still necessitate manual phone or email intervention. This automation marks a substantial leap forward in streamlining processes that have historically been time-consuming and prone to human error.
The AI Voice Agent is designed to handle a wide array of tasks, including confirming booking details such as stay dates, check-in times, meal plans, and payment status. It can also verify payment information, particularly virtual credit cards (VCCs) and authorization forms, request invoices after checkout, and manage booking modifications or cancellations. Additional use cases, such as RFP status and group booking confirmation, are reportedly on the roadmap.
Duane Overgaard, Divisional CEO, Hospitality, at DerbySoft, expressed enthusiasm for the new offering, stating, “DerbySoft is excited to bring automation to the front lines.” This sentiment underscores the company’s commitment to leveraging artificial intelligence to solve long-standing challenges in the travel ecosystem.
The launch targets the entire business travel industry, from emerging startups to established global Travel Management Companies (TMCs). DerbySoft plans to provide more detailed information about the AI Voice Agent at the GBTA convention in Denver, scheduled from July 21 to 23, 2025, where they will be located at booth 2010.
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DerbySoft positions itself as a ‘Travel Commerce Accelerator,’ dedicated to converging diverse elements of travel to create a unified and efficient ecosystem. This includes connectivity services, high-performing AI-driven marketing services, and an end-to-end content platform. Headquartered in Dallas, Texas, DerbySoft’s technology is trusted by leading online travel distribution, properties, and flight companies across 197 countries. The company’s approach, which includes the 2024 acquisition of PKFARE, focuses on enhancing every aspect of travel for both the hospitality and flight industries, making it more accessible, efficient, and enjoyable for all.
