TLDR: C3 AI (NYSE: AI) has launched C3 AI Agentic Process Automation, a groundbreaking product that leverages autonomous AI agents to transform enterprise business and operational workflows. This next-generation solution moves beyond traditional robotic process automation (RPA) by integrating advanced AI reasoning capabilities, offering a no-code, natural language interface for efficient, scalable, and intelligent automation across various industries.
REDWOOD CITY, Calif. – On September 9, 2025, C3 AI (NYSE: AI), a leading enterprise AI application software company, announced the release of C3 AI Agentic Process Automation. This innovative product is set to redefine how enterprises manage and execute complex business and operational workflows by utilizing autonomous AI agents, marking a significant evolution from conventional robotic process automation (RPA) tools.
The new platform is designed to encapsulate both business and operational tasks, enabling organizations to execute work with the sophisticated reasoning capabilities of modern AI models, combined with pre-determined steps and controls. Unlike traditional RPA systems that rely on rigid instructions, C3 AI Agentic Process Automation offers a dynamic and intelligent approach to automation.
Stephen Ehikian, CEO of C3 AI, emphasized the transformative potential of the new offering, stating, “C3 AI Agentic Process Automation is a breakthrough that will mark a decisive shift in the very nature of work.” He added, “With our software, customers can handle key business processes from start to finish, making complex workflows efficient, reliable, and repeatable. By combining the best of business rules with the advanced reasoning capabilities of AI agents, our customers can streamline operations, reduce costs, and improve their customer service and satisfaction levels — all while ensuring transparency and security.”
The product addresses a wide array of enterprise functions, including critical business processes such as order-to-cash, customer service, invoice processing, debt collection, supplier onboarding, procurement, and employee onboarding. Furthermore, it extends its capabilities to industrial operations like equipment troubleshooting, manufacturing operations, production planning, inventory management, and aircraft maintenance.
C3 AI Agentic Process Automation features a no-code, interactive, natural language interface, empowering any user to author and deploy scalable AI processes rapidly. Each AI agent within the system is assigned a specific objective, along with constraints, instructions, and memory, leveraging available data, tools, and business knowledge to achieve its goals. Workflows can be initiated on demand, triggered by specific events, or operate on a scheduled basis.
Nikhil Krishnan, Chief Technology Officer for Data Science at C3 AI, highlighted the limitations of older systems. “Traditional RPA systems follow rigid instructions, leading to complex workflows and sub-optimal outcomes with the need for substantial human intervention for escalations,” Krishnan explained. He contrasted this with the new solution: “C3 AI Agentic Process Automation is different. It represents a step change in enterprise automation by combining the best of deterministic workflow steps with the dynamic reasoning capabilities of AI agents. This shift transforms automation from rigid scripts into intelligent systems that continuously deliver business value.”
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C3 AI, currently valued at $2.2 billion with a strong liquidity position, continues to expand its enterprise software portfolio, which includes the foundational C3 Agentic AI Platform and various industry-specific SaaS applications. The company recently appointed Stephen Ehikian as CEO, effective September 1, 2025, with Thomas M. Siebel continuing as Executive Chairman. This product launch follows C3 AI’s fiscal first-quarter 2026 financial results, which reported a larger-than-expected loss and revenue falling short of analyst forecasts, leading to lowered price targets from firms like UBS and Canaccord Genuity. Despite these financial challenges, the introduction of Agentic Process Automation underscores C3 AI’s commitment to innovation in the artificial intelligence sector.
