TLDR: Bank of America’s CashPro platform is leveraging generative AI, real-time data, and digital capabilities to empower treasurers with enhanced control and efficiency over their financial operations. This transformation includes AI-driven forecasting, personalized tools, and intelligent search functionalities, significantly improving cash management and operational insights.
Bank of America’s CashPro platform is undergoing a significant transformation, integrating artificial intelligence (AI), real-time data, and advanced digital capabilities to provide treasurers with unprecedented control and efficiency. This strategic enhancement aims to move beyond traditional, time-consuming methods, offering near-instant insights into treasury operations.
One of the key advancements is the implementation of AI-driven forecasting within CashPro. This feature replaces outdated spreadsheet-based methods, learning from a client’s historical cash flows to automatically select the most accurate balance for each account and forecast future cash positions. The models are continuously retrained daily, adapting to changes in seasonality and other operational impacts specific to each company, ensuring highly accurate and dynamic predictions.
Bank of America has embedded patented AI across the CashPro platform, enhancing client control over global finances. The bank holds over 7,800 patents, with 1,400 specifically in AI and machine learning. Generative AI efforts include content classification, summarization, and generation, which support clients more efficiently. For instance, users can prompt and ask questions of research reports to generate useful content for internal use or client discussions.
Client adoption of these new features has been robust, with a 21% increase in the first quarter of 2025 compared to the fourth quarter of 2024. Clients can now self-generate letters, reducing the need to contact service centers, and there’s growing demand for these features outside the U.S.
CashPro Chat, another AI-powered tool built on the same platform as Erica (the bank’s consumer-facing virtual assistant), assists treasurers and financial professionals in quickly viewing transactions, finding account information, and navigating CashPro functionalities. Since its launch in September 2023, over 40% of CashPro clients have engaged with this virtual assistant.
Furthermore, Bank of America has introduced an intelligent transaction search tool with integrated investigation capabilities on CashPro. This tool, designed for corporate finance departments, treasurers, and CFOs, simplifies the management and analysis of financial transactions. Used by 40,000 companies globally, the search engine provides full visibility into transactions, including payment statuses and Swift GPI tracking details. Clients can also initiate and track transaction inquiries directly within the platform, improving efficiency and reducing reliance on phone calls or emails. Since its initial deployment, CashPro Search has been utilized 7 million times.
Also Read:
- AI Agents Transform Financial Security Landscape with Advanced Fraud Detection
- Artificial Intelligence and Generative AI Driving Transformative Growth in Healthcare Sector
These innovations are part of the broader CashPro Data Intelligence suite, which also includes CashPro Insights, launched in January 2024. CashPro Insights analyzes a company’s information flowing through the platform to provide actionable recommendations for improving operations and processes, such as security controls. The CashPro platform continues to evolve, offering a powerful and intelligent solution for payments, receivables, liquidity, investments, FX, and trade, accessible seamlessly through its mobile application.
