TLDR: Apex Systems has announced the availability of its Peak CX-AI solution in the new AWS Marketplace AI Agents and Tools Category. This move makes their AI-powered customer experience tools more accessible to businesses leveraging AWS infrastructure, aiming to enhance customer service, drive loyalty, and improve operational efficiency.
RICHMOND, Va. – Apex Systems, a leading global technology services firm and an ASGN brand, officially announced on July 24, 2025, the launch of its innovative AI customer service agent, Peak CX-AI, within the newly established AI Agents and Tools category of AWS Marketplace. This strategic availability is set to significantly enhance customer service operations for businesses by leveraging advanced artificial intelligence.
Peak CX-AI is powered by Amazon Lex, utilizing its natural language processing capabilities to deliver a seamless customer experience. The solution is designed to foster client loyalty, encourage recurring purchases, and boost overall operational efficiency. A key advantage highlighted by Apex Systems is that Peak CX-AI eliminates the need for complex custom development and extensive support, presenting a cost-effective option for organizations looking to upgrade their customer service capabilities.
Heather MacKinnon-Miller, Global Head of AI at Apex Systems, emphasized the company’s commitment to advancing AI innovation, stating, “Apex Systems is laser-focused on accelerating AI innovation by providing scalable solutions to our clients.” She further added, “Marrying our deep expertise in application development and managed services with our key technology partnerships, we can meet our clients where they are on their AI journey, shrink time-to-value, and deliver a lasting impact.”
Apex Systems has a strong standing in the AI domain, offering comprehensive AI services that span from advisory and literacy to agent and accelerator development. The company works closely with cloud, infrastructure, and security teams to ensure that AI implementations are scalable, governed, and secure. As a longtime AWS Advanced Tier Services Partner, Apex Systems boasts a team of over 350 certified and accredited AWS consultants, underscoring its dedication to delivering cutting-edge solutions.
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The integration of Peak CX-AI into the AWS Marketplace allows customers to streamline their procurement processes, efficiently manage licensing and payments, and deploy AI agents directly using their existing AWS accounts. This accelerates the development of agent and agentic workflows. Apex Systems has already demonstrated the effectiveness of its AI solutions, with a professional services client reportedly reducing time to value by 50% by integrating AI agents into their knowledge management workflows. Peak CX-AI is one of several AI solutions Apex Systems is developing for its Fortune 1000 client base.
