TLDR: Agora, a global leader in real-time engagement and conversational AI, has received the Best Communications API award at the 2025 API World Conference. The recognition highlights their Conversational AI Engine, praised for enabling seamless, natural, and scalable real-time interactions between humans and AI agents.
SANTA CLARA, Calif. – September 8, 2025 – Agora, Inc. (NASDAQ: API), a pioneering force in real-time engagement and conversational artificial intelligence, proudly announced today that it has been awarded the ‘Best Communications API’ at the prestigious 2025 API Awards. The accolade was presented during the API World conference, held last week in Santa Clara, California, an event renowned as the world’s largest API conference and expo, dedicated to fostering innovation and knowledge sharing among developers and technical leaders.
The API Awards celebrate significant technical innovation and widespread adoption within the API ecosystem. Agora’s Conversational AI Engine stood out in the ‘Best Communications API’ category for its exceptional ability to facilitate seamless, natural, and highly scalable communication experiences. This cutting-edge engine is specifically designed to enable real-time interaction between humans and AI agents, marking a significant advancement in the field of human-AI collaboration.
At the core of this award-winning technology is Agora’s robust Software-Defined Real-Time Network (SDRTN®). This powerful network currently supports over 80 billion minutes of global engagement each month, providing a testament to its reliability and vast reach. The Conversational AI Engine leverages the SDRTN® to empower developers with the tools to create AI-powered experiences that boast ultra-low latency, ensuring sub-second end-to-end interactions that feel as natural as human-to-human conversations. Furthermore, it delivers unmatched clarity and reliable performance at scale, addressing critical needs for enterprise-grade applications.
Tony Zhao, CEO of Agora, commented on the achievement, stating, ‘Agora has spent over a decade optimizing real-time communication between humans. With our Conversational AI Engine, we’re extending that expertise to human-AI conversations. Winning Best Communications API validates our belief that every conversation with AI should be as natural and responsive as speaking to another human.’
This innovative engine unlocks new possibilities for developers, allowing them to quickly and easily build custom voice AI agents and integrate them into a diverse array of applications. Its capabilities extend to a wide range of voice AI use cases, including 24/7 customer support, sophisticated AI shopping assistants, immersive educational platforms, and dynamic real-time fan engagement. Key features of Agora’s Conversational AI Engine include:
Ultra-low latency: Ensuring sub-second end-to-end latency for quick and natural AI interactions.
Choice of providers: Flexibility to select preferred Automatic Speech Recognition (ASR), Large Language Model (LLM), and Text-to-Speech (TTS) providers for customized AI agents.
Intelligent interruption handling: Allowing users to interrupt AI mid-sentence, facilitating more fluid and responsive conversations.
Noise suppression: Integrated noise suppression and echo cancellation features, enabling AI to accurately hear users even in challenging, noisy environments.
Scalability and reliability: Guaranteed by Agora’s global SDRTN® network, which consistently powers billions of minutes of interaction every month.
Also Read:
- Kore.ai Earns Leader Position in Gartner’s 2025 Magic Quadrant for Conversational AI Platforms
- Ramco Cements Honored with CII AI Award 2025 for Innovative AI Solutions
This recognition underscores Agora’s commitment to pushing the boundaries of real-time communication and conversational AI, making human-AI interactions more intuitive and effective.
