TLDR: ZIWO, a prominent provider of cloud-based contact center solutions, has officially launched its innovative Voice AI Agent, designed to revolutionize customer experience and significantly reduce operational costs across the MENA region. This AI-powered assistant automates high-volume customer interactions, supports multiple languages including Arabic dialects, and is locally hosted to ensure data security and compliance.
Dubai, United Arab Emirates – September 29, 2025 – ZIWO, a leading innovator in cloud-based contact center solutions, today announced the official launch of its groundbreaking ZIWO Voice AI Agent. This new AI-powered assistant is set to transform business-to-customer communications and deliver substantial reductions in operational costs throughout the Middle East and North Africa (MENA) region. The launch signifies a major milestone in ZIWO’s dedication to providing cutting-edge, regionally-tailored solutions.
The ZIWO Voice Agent is a sophisticated artificial intelligence tool engineered to facilitate smarter and more efficient customer interactions. It boasts robust multilingual capabilities, enabling natural conversations in Arabic, English, and French, with specific dialect support for the Kingdom of Saudi Arabia (KSA) and the United Arab Emirates (UAE). This ensures a highly localized and effective customer engagement experience.
Designed to automate high-volume phone interactions, the ZIWO Voice AI Agent seamlessly manages both inbound and outbound calls. It handles a wide array of routine tasks, including payment reminders, lead qualification, appointment confirmations, and general customer inquiries. By offloading these repetitive calls, the AI agent empowers human support teams to concentrate on more complex issues, thereby enhancing service quality and streamlining workflow efficiency. The agent operates based on defined objectives, engaging naturally with callers to achieve specific outcomes. It is capable of understanding spoken language, accessing knowledge bases, retrieving or updating information in Customer Relationship Management (CRM) systems, and escalating calls to live agents when necessary.
ZIWO emphasizes that the Voice AI Agent is built for the MENA region, ensuring full compliance with local data regulations through its secure, locally-hosted infrastructure. This commitment to regional hosting underscores ZIWO’s focus on data security and regulatory adherence. The company also highlights the agent’s ability to provide instant service to customers while freeing up valuable agent hours, leading to significant cost savings compared to traditional call centers, all while improving response times and customer satisfaction.
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Co-founders Pierre de Mascarel, Renaud de Gonfreville, and Eric Ouisse have spearheaded this innovation, which will be showcased live at GITEX Global 2025 in Hall 3, Booth H3-C60, offering attendees a firsthand look at its capabilities. ZIWO’s broader portfolio includes cloud-agnostic and flexible solutions, robust security with ISO 27001 certification, real-time analytics, and guaranteed uptime, further solidifying its position as a leader in customer engagement solutions for the MENA region.
