TLDR: KB Insurance has launched a new generative artificial intelligence (AI) service designed to automatically calculate car accident negligence ratios, aiming to enhance efficiency and consistency in claims processing.
KB Insurance announced today the release of a groundbreaking generative artificial intelligence (AI) service that automates the calculation of negligence ratios in automobile accidents. This innovative solution, dubbed the ‘Car Accident Negligence Ratio AI Agent,’ is set to revolutionize the claims handling process by analyzing accident details provided by AI and subsequently recommending an appropriate negligence ratio for each accident type.
Previously, employees were required to manually consult the standard guidelines set by the Non-life Insurance Association to determine the percentage of negligence. This new AI-powered system is expected to significantly accelerate the speed of accident processing and ensure a more consistent and objective judgment of negligence across all cases.
This initiative is part of a broader digital transformation strategy by KB Insurance. Leveraging the ‘KB GenAI Portal’ established at the group level, the company plans to introduce additional AI agents throughout the year. These future AI applications will extend to various critical areas, including civil complaint management, support for call center counseling, review of contract acquisitions, and advertisement review.
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An official from KB Insurance emphasized the company’s vision, stating, “Generative AI aims to increase customer satisfaction beyond work efficiency.” The official further added, “We will continue to promote AI-based digital innovation in the insurance business in the future,” underscoring a commitment to ongoing technological advancement and improved customer experience.
