TLDR: Visitt has launched a pioneering AI agent designed to fully automate Certificate of Insurance (COI) management and compliance, marking a significant advancement in commercial real estate proptech. This AI-powered solution extracts insurance requirements, verifies compliance, handles vendor communications, and tracks renewals, drastically reducing manual effort and enhancing operational efficiency.
Visitt, a leading innovator in commercial real estate (CRE) proptech, announced the debut of its groundbreaking AI agent for Certificate of Insurance (COI) management and compliance. Unveiled on September 8, 2025, this autonomous AI agent is the first of its kind in the industry, promising to revolutionize how property managers handle complex insurance documentation.
The COI AI Agent is engineered to fully automate the entire COI management lifecycle. It intelligently extracts insurance requirements directly from contracts and leases, then meticulously checks all incoming COIs for exact compliance. This eliminates the need for manual review, guesswork, and time-consuming back-and-forth communications that have traditionally plagued compliance teams.
Key innovations of Visitt’s COI AI Agent include “autonomous insurance requirements extraction,” “communications on autopilot,” “self-validating intelligence,” and “continuous auditing of compliance and coverage.” The agent also features “easy onboarding,” making it accessible for rapid implementation.
Beyond mere verification, the AI agent proactively manages vendor and tenant interactions. It automatically contacts them to request COIs, handles follow-ups, and collects the necessary documentation, ensuring continuous coverage and compliance. It also tracks policy expiration dates and triggers renewal requests, preventing lapses in coverage.
This new offering represents the next evolution of Visitt’s AI capabilities, building upon its existing AI-powered platform that has integrated smart issue detection, automated workflows, and predictive analytics since 2022. The company envisions this as the first in a new suite of autonomous AI agents aimed at eliminating manual work across all facets of property operations, including finance, asset management, and tenant experience.
The benefits are substantial, with projections indicating a reduction in manual effort for COI review by over 95%. This efficiency allows compliance teams to manage significantly larger vendor portfolios without increasing headcount, leading to massive time and cost savings. The agent can be configured with specific contractual requirements or a standardized playbook of minimum insurance requirements, and it is designed to handle various types of COIs, including checking for specific endorsements like ‘Waiver of Subrogation’ and verifying ‘Additional Insured’ status.
Visitt’s CEO stated that this launch “signals the start of a new era where advanced automation plays a central role in managing and optimizing properties at scale,” emphasizing the company’s broader vision to bring intelligent, self-directed capabilities to building operations.
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This development aligns with broader industry trends, as AI agents are increasingly expected to transform business operations, particularly in areas like compliance and vendor management, which are often cumbersome and error-prone.
