TLDR: Shift Technology has equipped Tokio Marine & Nichido Fire Insurance with new generative AI capabilities, specifically visual intelligence, to significantly improve the accuracy of image and document analysis for fraud detection and claims processing. This initiative aims to boost efficiency, prevent sophisticated fraudulent claims, and streamline operations for the global insurer.
BOSTON and PARIS – September 2, 2025 – Shift Technology, a prominent provider of AI-driven decision automation and optimization solutions for the global insurance industry, today announced a significant advancement in its partnership with Tokio Marine & Nichido Fire Insurance Co., Ltd. Shift has successfully deployed new generative artificial intelligence (Gen AI) capabilities as part of their existing Shift Claims Fraud Detection and Shift Claims Intake solutions for the Japanese insurer. This strategic enhancement is designed to bolster Tokio Marine’s efforts in preventing fraudulent claims and optimizing its claims processing operations.
The core of this new offering is Shift’s Gen AI-powered visual intelligence capability. This technology leverages generative AI to dramatically improve the accuracy of analyzing images and documents submitted during the claims process. It enables the precise identification and extraction of crucial information from both structured and unstructured data, a task that traditionally demanded considerable time and manual effort from claims professionals.
Insurance claims involve numerous documents and images provided by policyholders and other parties, which are critical for decision-making. The manual review, categorization, and information extraction from these diverse data sources have long been a bottleneck. Furthermore, the insurance sector faces an escalating challenge from new forms of fraudulent claims that are increasingly difficult for human experts to detect due to technological advancements. Shift’s research team has demonstrated that Gen AI excels in accurately categorizing these documents and images and extracting the precise information needed for optimal decision-making, offering an effective approach to mitigate fraud challenges for property and casualty insurers.
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This deployment is expected to significantly contribute to the overall efficiency of Tokio Marine’s insurance claims processing. By enhancing the accuracy of visual data analysis, the solution will further support Tokio Marine’s initiatives to prevent fraudulent claims and streamline their entire claims workflow. Shift Technology, known for its comprehensive AI platform, integrates generative, agentic, and predictive AI to revolutionize various aspects of insurance, including underwriting, claims, and risk management. The company boasts the world’s largest data science team dedicated exclusively to AI applications in the insurance sector, serving over 115 customers in 25 countries.
