TLDR: Sword Health has launched Sword Intelligence, a new division offering AI-powered solutions to healthcare payers, providers, and governments. This strategic move expands the company’s focus beyond its core virtual care services, aiming to streamline operational and administrative tasks across the healthcare industry. The AI solutions, developed internally and ‘battle-tested’ within Sword Health’s own operations, are designed to enhance efficiency, reduce costs, and improve care coordination.
New York, NY – July 29, 2025 – Sword Health, a leading AI Care company, today announced the launch of Sword Intelligence, a new division poised to revolutionize healthcare operations by offering AI-powered solutions to providers, payers, and governments. This strategic expansion marks a significant evolution in Sword Health’s mission, moving beyond its established virtual care services in musculoskeletal (MSK) care, pelvic health, and movement health, to address the broader operational and administrative challenges faced by the healthcare industry.
Virgilio ‘V’ Bento, founder and CEO of Sword Health, emphasized the significance of this new venture, stating, ‘Sword Intelligence allows us to move beyond delivering care to our own members to enabling the entire healthcare industry to scale it efficiently and effectively.’ He further added, ‘At Sword Health, we talk about our mission as making world-class care as accessible as running water. And we often say we’re only 5% done. Looking at the opportunity ahead—moving healthcare from a model that relies 100% on human labor to one where AI takes on a central role—that statement has never felt more true.’
Sword Intelligence is the culmination of years of internal development, where Sword Health built AI Care Manager agents to optimize its own non-clinical workflows. These ‘battle-tested’ solutions have successfully streamlined processes such as enrollment, triage, eligibility checks, and high-risk member outreach, enabling the company to efficiently manage care for over 600,000 members across three continents. The company claims that since 2020, its members have completed 7 million AI sessions, contributing to nearly $1 billion in avoided unnecessary healthcare costs for its 1,000+ enterprise clients.
The new division introduces a generation of AI agents specifically designed for care management, aiming to reduce administrative burdens and enhance the speed, scale, and precision of healthcare operations. These modular AI care managers are built to integrate seamlessly with existing human teams and infrastructure, offering a flexible pathway to scale care while improving efficiency and reducing costs. The solutions adhere to stringent security and privacy standards, including HIPAA, HITRUST, and SOC 2.
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While Sword Health’s existing AI Care specialist, Phoenix, continues to focus on direct clinical care delivery, Sword Intelligence will operate as a distinct entity with its own dedicated team, roadmap, and go-to-market strategy. This allows the company to target areas of healthcare beyond its traditional focus on digital physical therapy. The company, now valued at $4 billion, recently secured $40 million in funding and launched a mental health solution called Mind, which also incorporates AI with licensed clinicians, further demonstrating its commitment to AI-driven healthcare innovation.
