TLDR: ServiceNow and NTT DATA have announced an expanded strategic partnership aimed at accelerating AI-led transformation for businesses worldwide. NTT DATA will become a key AI delivery partner for ServiceNow, focusing on co-developing and co-selling agentic AI solutions, and will also extensively implement ServiceNow’s AI platform internally as a ‘lighthouse customer’ to enhance productivity and efficiency.
SANTA CLARA, CA & TOKYO, JAPAN – November 6, 2025 – In a significant move set to reshape enterprise automation, ServiceNow (NYSE: NOW) and NTT DATA, a global leader in digital business and IT services, have unveiled an expanded strategic partnership. This collaboration, announced on November 5, 2025 (or November 6, 2025, depending on reporting), is designed to deliver advanced Agentic AI solutions globally, thereby accelerating AI-led transformation for enterprises. The alliance aims to deploy intelligent, autonomous AI agents capable of orchestrating complex workflows with minimal human oversight, marking a pivotal shift from reactive tools to proactive, goal-driven systems promising enhanced efficiency, innovation, and strategic agility.
Under the terms of the expanded partnership, NTT DATA is designated as a strategic AI delivery partner for ServiceNow. This role involves a joint commitment to co-develop and co-sell AI-powered solutions, with the goal of scaling AI-powered automation across enterprise, commercial, and mid-market segments globally.
A crucial aspect of this initiative is NTT DATA’s commitment to becoming a ‘lighthouse customer’ for ServiceNow’s AI platform. This entails internally adopting and scaling ServiceNow AI Agents and Global Business Services across its extensive global operations. This internal deployment will serve as a real-world demonstration of the solutions’ impact on productivity, efficiency, and customer experience, while also contributing to new AI deployment models through ServiceNow’s ‘Now Next AI’ program.
Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow, emphasized the partnership’s broad impact, stating, “ServiceNow and NTT DATA are expanding access to AI-powered automation across any industry and any geography to achieve measurable business impact for organizations at every stage of the AI journey.”
At the core of this partnership is ServiceNow’s sophisticated Agentic AI platform, engineered for trust and scalability within demanding enterprise environments. This platform integrates artificial intelligence, data, and workflow automation into a single, cohesive architecture. Its technical capabilities are built upon foundational components designed to enable autonomous, intelligent action across an organization, including the AI Control Tower, a central management system for governing and optimizing all AI assets, whether native or third-party, ensuring secure and scalable deployment.
Also Read:
- Cognizant Forges Strategic Alliance with Anthropic to Integrate Claude AI for Enterprise Transformation
- Cisco Unveils Cisco IQ: A New AI-Powered Platform for Streamlined IT Operations
NTT DATA’s role as a strategic AI delivery partner will involve integrating and leveraging these capabilities globally, focusing on joint development and deployment of AI-driven solutions to enhance automation and operational efficiency worldwide. The expanded partnership builds on a long-standing collaboration, underscoring both companies’ shared commitment to helping enterprises operationalize and scale AI responsibly.
