TLDR: Taiwan’s leading software provider, TPIsoftware, has launched two new generative AI (GenAI) solutions: ‘SysTalk.Audit’, a quality assurance solution for contact centers, and ‘SysTalk.Coach’, a 24/7 AI coaching platform. These new offerings expand their patented SysTalk.ai suite, aiming to boost operational efficiency and automation across various industries.
TAIPEI, Taiwan – November 4, 2025 – TPIsoftware (TPEx: 7781), a prominent software provider based in Taiwan, today announced the release of two innovative generative AI (GenAI) solutions: SysTalk.Audit and SysTalk.Coach. These new platforms are designed to enhance operational efficiency and drive advanced automation, contributing to the development of agentic AI systems.
SysTalk.Audit is a cutting-edge quality assurance solution specifically tailored for contact centers. It automates the entire QA process by leveraging multilingual speech recognition, supporting Mandarin, Taiwanese Hokkien, Hakka, and English. Unlike conventional QA methods that rely on predefined rules and manual review of small interaction samples, SysTalk.Audit incorporates natural language understanding (NLU) to accurately interpret the intent, sentiment, and context of customer-agent conversations. This comprehensive analysis of every inbound interaction provides full visibility into agent performance and service quality. The solution also features customizable criteria weighting, objective QA scores, and detailed summary reports, all contributing to improved service consistency and heightened customer satisfaction.
Complementing this, SysTalk.Coach is introduced as a 24/7 AI coaching platform. It facilitates realistic interaction simulations through roleplays, offering instant feedback and a personalized onboarding experience. This approach significantly shortens the learning curves for new hires and helps reduce overall training costs. The platform meticulously tracks and analyzes learning progress and performance, providing valuable insights into team readiness, engagement, and skill development. Furthermore, SysTalk.Coach continuously refines its training model using high-quality performance data collected from users, ensuring ongoing optimization of the coaching process.
These newly launched solutions integrate seamlessly with TPIsoftware’s existing AI-enabled products, SysTalk.ICR and SysTalk.VIKI, to form a complete and robust suite of patented SysTalk.ai solutions.
Jeff Lin, Executive Vice President of TPIsoftware’s Innovation and R&D Department, commented on the strategic importance of these developments: “Most AI initiatives end up in failure because of the misconception that using AI tools for personal productivity is the same as implementing AI strategically at an enterprise level.”
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Yilan Yeh, TPIsoftware’s General Manager, further elaborated on the company’s vision: “AI transformation is a strategic initiative that requires not only technical expertise but also the experience of implementation and domain knowledge. With 20 years of experience in the software industry, we have served more than 400 clients across BFSI, healthcare, government, retail, manufacturing and e-commerce industry. With SysTalk.Service (TPIsoftware’s consulting service for optimized AI applications), our mission is to empower clients in sectors with the right AI solution that delivers high-value impacts and drives sustainable growth.” TPIsoftware’s extensive experience and comprehensive consulting services aim to ensure clients successfully adopt and benefit from their AI solutions.
